Recordings are a must have in any pay per call campaign. Use recordings for compliance purposes or to evaluate sales agents performance. You can set up recordings straight from the campaign or when using an IVR from the DIAL Node. You can even set up a max recording length so you can record the beginning of a conversation without catching any sensitive information that usually occurs when a sales transaction takes place.
Compliance
Compliance is the monitoring of marketing and promotional methods to make sure they meet your client’s brand guidelines. With Ringba’s software, you can use recordings for compliance purposes or to evaluate sales agents performance.
Training Sales Agents For Better Call Handling
It’s essential that you have quality salespeople on the phone because they’ll be better at getting sales out of people that others aren’t. Your duration efforts go up, then your payout average goes up.
You can listen to call recordings to see if the agents are generally positive. If they’re not, or a specific agent is usually not favorable, track it, save the call recordings and send them to the buyer. Tell them that this is unacceptable, it’s hurting your business and their business. By giving feedback to your partners, you are ultimately helping them build a more successful business.
Optimizing marketing campaigns
Call recordings give you detailed analytics and reports about your call traffic, helping you optimize your campaigns and improve your caller experience to earn more per call.
Plus, if you know what’s happening on all of your phone calls, you’re probably not going to get defrauded. Plus call recording will help you stay on top of your quality assurance so you can help your partners excel at what they’re doing. If you’re doing a great job with quality assurance you can get your call value up, your conversion rates up, and then get your buyers to pay you more money and widen your profit margins.
You can set up recordings straight from the campaign or when using an IVR from the DIAL Node, and you can set up a max recording length so you can record the beginning of a conversation without catching any sensitive information that usually occurs when a sales transaction takes place.
To review and listen to your recordings, go to reporting and select the recording you would like to hear. You can play, pause, and fast forward all while navigating through reporting as you’d like. If you’d like to learn more about Ringba’s call recording capabilities, email sales@ringba.com.
