The process of optimizing the operations of a call center, including; response time, handle time, abandonment rate, average handle time, agent productivity and caller satisfaction.
Call Center Efficiency
Recent Articles from the Blog
Blog
read more2023 Year in Review
As we wrap up another year, it's time to take a moment to look back at the whirlwind that was 2023. Now is the time to reflect and look back at all the achievements and changes that have happened here at Ringba over what has become our most exciting year of growth yet. Not just…
Blog
read moreRingba Presents: The Pay Per Call Journey - Episode 2: LinkUnite
It’s time for episode two of the Pay Per Call Journey as we dive into a movement aimed at uniting communities and the greatest minds in marketing and wider industries: LinkUnite. Featuring: Sara Malo Co-Founder of LinkUnite Amanda Farris Co-Founder of LinkUnite Lee-Ann Johnstone Founder & CEO of AffiliateINSIDER Lizzie Devito Business Development at Axad|Capital…
Blog
read moreRingba Presents: The Pay Per Call Journey - Episode 1: Miami Pay Per Call Mastermind
Take a step with Ringba into the minds of pay per call industry veterans and experience their journey and lessons learned through the eyes of a novice! Featuring: Carlos Corona Jr Founder & CMO at Unik Media Group Dave Maman CEO at WeCall Todd Schewber Investor | Acquisitions | Digital | PPC Ankur Bhardwaj CEO at…
Blog
read moreScaled Agile Ringba Industry Spotlight Featuring Hannah Bink, Sr Director of Marketing & Operations at Scaled Agile
Effective business agility is now possible with Scaled Agile! The Scaled Agile Framework® (SAFe®) is the leading system for scaling agile, trusted by thousands of enterprises. SAFe has shown double-digit improvements in time-to-market, productivity, quality, and employee engagement. Gartner has found SAFe to be the #1 most considered and adopted framework for scaling agile. Featuring:…
Blog
read moreGravie Ringba Industry Spotlight Featuring Mickey Person, Program Manager at Gravie
It's time to improve the way people purchase and access healthcare. Gravie is turning the tables and putting the consumer at the center of the healthcare ecosystem. Gravie's mission is to improve the way people purchase and access healthcare drives all that we do. They're committed to creating health benefit solutions that provide coverage people…
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