TCL – Total Call Length

The total call length for a specific campaign is a total of the time spent on the phone for every call over a specific time.

For instance, if you had ten calls that were each 30 minutes, you would have a total call length of 5 hours. To calculate this we take 30 minutes ** ten calls for 300 minutes, divided by 60 for conversion to hours, is 5 hours of total call length.